Shipping & Return Policy
Our Brand Promise
At Oh Indy, we’re committed to giving you the best shopping experience every time. That means:
✓ Fast Processing – Orders are packed with care and shipped within 1–3 business days.
✓ Reliable Shipping – We partner with trusted carriers like USPS and UPS to ensure your order arrives safely and securely.
✓ Quality Guarantee – Every piece is inspected before it leaves our hands.
✓ Easy Protection – Checkout+ is available at checkout and includes package protection plus an included return shipping label for eligible returns.
✓ Fair Returns – Simple, portal-based returns to keep things consistent and stress-free.
We’re a small business that values every customer! Our promise is to treat your order with the same attention and care we’d want for our own.
Shipping:
All orders are processed within 1–3 business days excluding weekends and holidays after your order is placed. Once your order ships, you’ll receive an email with tracking information.
We currently ship through USPS and UPS. Standard shipping transit times are estimated by the carrier and may vary.
Expedited Requests:
At checkout, we offer standard shipping. If you need your order expedited or shipped overnight, please email us at hello@ohindy.com before placing your order to confirm availability and additional costs.
Checkout+ Package Protection
Customers have the option to add Checkout+ to their order at checkout.
Checkout+ includes:
◦ Package protection for eligible lost, stolen, or damaged shipments.
◦ An included return shipping label for eligible returns.
If Checkout+ is not selected at checkout, your order will not include package protection, and return shipping labels may still be purchased separately through our Returns Portal.
Checkout+ does not override Oh Indy’s return policy. Items marked as Final Sale or otherwise listed as non-returnable are not eligible for return, even if Checkout+ was purchased with the order.
Checkout+ fees and shipping charges are non-refundable.
Package Delays
Once your order has been shipped, delivery times are in the hands of the carrier. Oh Indy is not responsible if USPS or UPS does not meet their guaranteed shipping times. Shipping charges are non-refundable.
If your package is delayed, please contact the carrier customer service numbers directly with your tracking number for updates:
USPS Customer Service: 1-800-275-8777
UPS Customer Service: 1-800-742-5877
Lost & Stolen Packages
Once your order has shipped and is in the hands of our shipping partners, Oh Indy is not responsible for lost, stolen, or delayed deliveries.
If you purchased Checkout+, your order includes package protection for eligible lost, stolen, or damaged shipments. Claims should be submitted through the applicable Checkout+ protection process.
If you did not purchase Checkout+ and tracking shows delivered but you have not received your package, you will need to contact the carrier directly to file a claim. Store credit or replacements cannot be issued by Oh Indy once a package is marked as delivered.
USPS: Lost package claims are typically eligible after 15 days with no tracking updates.
UPS: Claims are typically eligible after 24 hours with no tracking updates.
Oh Indy is happy to provide available tracking information and help point you in the right direction, but final resolution for orders without Checkout+ must come directly through USPS or UPS.
Returns:
All returns must be initiated through our Returns Portal within 7 days of delivery.
You can start a return in our Return Portal here.
We want you to be satisfied with our products and do our part to provide you with styles you’ll love. With new arrivals posted to the site frequently, we’re confident you’ll find something new to feel great in!
If you purchased Checkout+, your return shipping label is included for eligible returns.
If you did not purchase Checkout+, a return shipping label may still be purchased separately through the Returns Portal.
Checkout+ fees and shipping charges are non-refundable.
Once your return is received, inspected, and approved, you will be issued store credit for the approved merchandise returned. Shipping charges are not included in the credit.
Items that do not meet our return requirements will be denied and shipped back to you at your own expense.
PLEASE SUBMIT ALL RETURNS THROUGH OUR RETURN PORTAL HERE.
Return Eligibility
◦ Returns must be initiated through our Returns Portal within 7 days of delivery.
◦ Every return request must be approved through the portal before sending items back. Returns shipped without approval will not be accepted.
◦ Once approved, items must be shipped back within 4 days using the applicable return label.
◦ All approved returns are issued as store credit only in the form of a digital gift card.
◦ All merchandise must be returned in new condition with all original tags attached.
◦ Items must be unworn, unwashed, and free of excessive pet or human hair, smoke odor, makeup marks, deodorant marks, stains, fragrances, or other signs of wear.
◦ Final Sale: For hygienic reasons, jewelry, bodysuits, leggings, flare leggings, and swimwear cannot be returned. Shoes, Warehouse Clean Out items, Indy Deals, and any product marked with a Final Sale badge on our site cannot be returned.
◦ Checkout+ does not make Final Sale or otherwise non-returnable items eligible for return.
◦ Unacceptable items will be denied and shipped back at the customer’s expense.
Exchanges
Oh Indy does not offer direct exchanges. Instead, customers receive store credit for approved returns and may place a new order for the desired item.
Items must still follow the return policy above.
How to handle a return for an exchange:
1. Initiate the return
Submit your return request through our Returns Portal within 7 days of delivery.
2. Return the item
Pack your item in its original condition — unworn, unwashed, and with all original tags attached.
◦ If you purchased Checkout+, your return shipping label is included for eligible returns.
◦ If you did not purchase Checkout+, you may purchase a return label directly through the portal.
3. Receive store credit
Once your return is received, inspected, and approved, your store credit will typically be issued within 1–3 business daysin the form of a digital gift card for the approved merchandise returned.
4. Place a new order
Use your store credit to order the correct size, another color, or a different item.
Thank you for shopping small and choosing Oh Indy! All orders are hand-packed with love from the Oh Indy team. Our return policy is designed to keep things simple, fair, and easy - giving you the best shopping experience while protecting the quality of our products.
Do you have a specific question about shipping or returns? Email us at: hello@ohindy.com and receive a response within 1-3 business days.